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FAQs

All my items are 100% genuine I never sell fake, imitation or counterfeit items. My business depends very much on reputation and word of mouth so selling fake items is simply not in my interest.

I have extensive positive feedback from sales on eBay, thousands of happy customers over the years.

Everyone loves a bargain, I believe my prices are very competitive so discounts are not always possible. However I can offer small incentives/discounts for repeat or returning customers and multiple buys.

For any purhcases from within the UK, I post via Royal Mail and anything over the value of £75 is always posted via special delivery.

I normally post either on the same day of purchase or next day. As a rule of thumb most purchases bought before midday on weekdays will be posted that day, purchases bought after midday on weekdays will be posted the following day. For items bought from midday on Fridays and over the weekend these will be posted on the Monday after the weekend.

Please allow extra time for bank holidays etc.

For buyers from outside of the UK I normally post via Royal Mail tracked and signed for service. This is a good service and very reasonably priced but can take a little while to arrive depending where it’s going.

For most of the European Union it arrives within 7 working days.

US and Canada normally within 10 working days; other destinations can take up to three weeks to arrive.

There are faster courier services available and I’m happy to use them if requested, however they are more costly so if you require an alternative postage courier please contact me beforehand for a quote.

Postage costs are dependent on weight so the prices below are for items weighing less than 500g

UK postage, for less than £75, via Royal Mail 1st class recorded – £5

UK postage, for items over £75, via Royal Mail special delivery – £8

Royal Mail tracked and signed for, international service – £20

Alternative postage for faster service or better insurance cover varies depending on weight, value and destination so please contact me for a postage quote if you require another service.

I post to many countries far and wide but regrettably I can not post to some countries.

Below is a list of countries I do post to using Royal Mail, if your country is not on the list you can always email me to confirm. There are some countries I cannot post to at all and some that I can using a more secure but costly service like DHL.

UK
Canada
Czech Republic
Finland
Japan
Luxembourg
Poland
Slovakia
USA

Australia
Cyprus
EU Countries
Hungary
Iceland
Norway
Romania
Switzerland
New Zealand

We accept returns if the item is not as described or damaged/not working.

To start the return process, simply email me with the reason for returning and post the item back to me using Royal Mail special delivery within the UK and a tracked and insured service outside of the UK.

Once the item has been posted, send me another email with the tracking details. After I’ve received the item, I will complete a full refund.

Postage address for returns is:
Mr S Jamieson
61 Grove Close
Thulston
Derby
Derbyshire
DE72 3EY
UK

“Sell your pens in complete confidence, Steve’s word is his bond.”

“An honest reliable chap, paid for my pens within a hour of receiving them thanks.”

“An excellent pen in fantastic condition I will get years of use from it.”

“Prompt and friendly service. Absolutely top class in all respects.”